While speaking with clients I am constantly blindsided with questions such as “what goes on at the warehouse, about how many books are stored in your warehouse”, etc… the list goes on! Before my trip to Mishawaka, I would inform clients that (unfortunately) I had never visited the Better World Books warehouse. So the actual process of picking, shipping, and receiving books was a total blur. However, since I have actually worked hands-on at the warehouse, I am very comfortable with answering questions about how the work is carried out. Everyone at the warehouse was friendly and very patient with us newbies (a.k.a the Atlanta office). Also, the Trade Show was awesome! Everyone received the opportunity to share great facts and ideas about each department. After learning this information, I am able to implement this knowledge into my daily Account Rep. responsibilities. When you know better, you do better!
Let me not forget to mention my community service project! I was able to work with the Literacy Council of St. Joseph County shelving books and toys for kids all around. This organization is dedicated to breaking the cycle of illiteracy amongst adults and children. Both this organization and Better World Books hold a lot in common, which is why it was so important to volunteer for this organization and demonstrate my appreciation for their hard work by devoting my time to assist them in any way possible.
Since the field trip to the warehouse, I feel more well-rounded as an employee of Better World Books and as an individual. I can’t wait to see you guys again!! Woohoo!