2010: A New Year a New Decade – Part 2

Posted by admin on 02.01.2010 at 6:54 pm

In our continuing series on the outlook for 2010 and beyond, CEO David Murphy takes a look at the foundation of Better World Books and why it matters.

We’ve been at it for more than a few years now and we’ve certainly had to make some course corrections along the way…as any good company does.  In spite of that, or perhaps because of it, I am so proud of the strong foundation we have to stand on.  Sure it’s about technology and infrastructure so I’ll talk to that first, but it’s really about so much more than that.

TECHNOLOGY & INFRASTRUCTURE – We have invested millions of dollars in building out a superior technology footprint….and we are getting smarter everyday in understanding the value of a used book and how that will benefit our customers.  We have developed core competencies in Logistics, Analytics, Web Dev, Operations, Book Acquisitions and so much more……and it should continue to show up in the quality and breadth of our book selection, the overall buying experience of our customers, our pricing, delivery, customer care…..everything as seen through the eyes of our customers.

PARTNERSHIPS, TRANSPARENCY & TRUST – We have thousands of individuals, groups, institutions who provide us books…..tens of thousands per day.  They believe in us, in our ability to generate consistent levels of funding for our non-profit literacy groups and library partners.  Read more…

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