Dear Fellow Book Lover:
At Better World Books, we care about the health and safety of our customers, clients, and colleagues. It is our responsibility as a socially conscious company to prepare for the impact of COVID-19 and to share with you how we are doing our part to flatten the curve.
We are closely monitoring and following directives from the World Health Organization (WHO) and the Center for Disease Control (CDC). We remain committed to providing a safe and healthy work environment while also being a good global citizen to all the communities and readers that we serve. As such, we have established a COVID-19 Response Team to manage and respond to the situation as it unfolds in real time.
Our Response
- We have amended our attendance and benefit plan to assist staff members and their loved ones who have been directly impacted by COVID-19, alleviating the financial concern of missing work.
- We have implemented rigorous and expanded cleaning protocols, including frequent sanitation of shared areas, amenities, tools and machinery.
- We have mandated additional hygiene measures to ensure all employees frequently use sanitation stations and wear disposable gloves when handling each and every book.
- We have limited the number of staff working in our offices through flexible work arrangements.
- We have transitioned all meetings and interviews to phone or video conferencing.
- We have postponed public gatherings, including book donation events and facility tours.
- We have deferred all non-essential domestic and all international travel.
A Note on Fulfillment, Shipping and Delivery Times
At present, orders placed on www.betterworldbooks.com are fulfilled and shipped within two (2) business days. We are actively working with our global shipping partners to minimize transit delays; however, customers in regions heavily impacted by COVID-19 may experience shipping delays. We will be updating our Shipping page with disruptions as they occur, and we are continuing to monitor travel bans and restrictions on the movement of cargo to ensure we keep our customers as up-to-date as possible.
A Final Thought: Keep Calm & Read On
We are all in this together. As we look to readjust our daily schedules and routines to keep our loved ones, family members, friends, and colleagues safe, we are here to support each other. Books bring us closer together in an ever-changing world, and there’s no better time to read a book (or two) than now.
Thank you for reading and for your loyalty to Better World Books.
Sincerely,
Dustin J. Holland
President & CEO
